Gestión de cobro amable por medio de call center a las tarjetas de crédito que utilizan los bogotanos

Abstract

Through this research we want to present to readers the importance of implementing a management friendly collection that allows for a more personal contact with the owner, this collection management is especially to be applied aspects of customer service that allows us a good communication and beneficial aspects for both parties. It is important to note that many of the customers do not like to call them to the collection of their banking products (credit cards), realizing that most people in this case cardholders do not have a positive perception towards the call center in relation the collection of banking products, recognizing that before this work was a strong dialogue process and more radical corrections were made by companies that lent service to owners. However wanting to highlight the resume applying for the sector to be even more effective, efficient and professional in charging justified credit cards, worrying about the situation by passing the holder and alternatives providing solution that is the idea key business for the entity who provided the service to the holder.