Propuesta de modelo de gestión del talento humano para el área de central de reservas de la empresa Aviatur S.A.

Abstract

In the following research work was addressed the problem of staff turnover from 2015 to 2017, in the area of reservation center of the company Aviatur S.A. Given the characteristics of the problem, it was decided to use quantitative instruments such as the survey to measure aspects of work climate that could be affecting the problem worked. According to the results obtained, possible alternative solutions were proposed, where the most appropriate according to the analyzes carried out was to establish a human talent management model, taking into account the theoretical approaches in strategic management of human talent, Miles and Snow ( 1984), which suggests a relationship of three strategies: prospective, defensive and analytical, integrated with two perspectives of human talent such as: make or internal, which promotes the internal growth of employee competencies; and buy or buy, which acquires external competences through the purchase of human capital. According to the characteristics of the model, after evaluating the two perspectives and taking into account the objectives of the research, the Make or internal perspective was chosen. Which, outlined by its characteristics as the most appropriate to mitigate the problem. In this regard, an action plan was established for its implementation, which included aspects such as competencies, training, human talent and work environment, each with its respective strategy, task, responsibility, resource and indicator, as well as the respective contributions. conclusions and recommendations.