¿La eficiencia del sistema de transporte masivo (Transmilenio) en Bogotá, se ha visto afectada por la falta de cultura ciudadana entre 2015 y 2016?

Abstract

As a result of the following question, does the efficiency of the Transmilenio in Bogota have been affected by the lack of citizen culture between 2015 and 2016? This research is born, in which the aim is to demonstrate that efficiency, from viewpoint the provision of a service Mass Transportation System’s (Transmilenio) in Bogota as a low cost for the organization, in which it requires less time of commute and that it provision of a quality service because currently it has affected by the citizen's culture that developed in a negative way that through bad behaviors cause physical damages in stations and the people who don´t pay for the ticket generate additional costs and it isn´t contemplated by the company and lastly of these are transferred to users. In relation to the financial aspects, we conducted an analysis of the increases in the tariffs of Transmilenio in the period 2011-2017, where the government of Gustavo Petro committed the usual errors in the annual rates of public transport that was not made, on the Several benefits were granted, such as ticket subsidies or lower rates at a specific time; When the administration changed, the important things were decisions, the changes in rates were made, which directly affected the economy of the citizens, allocating a large part of their income to transport, generating a deficit and dissatisfaction with the service provided, and that the needs of users are not fulfilled completely. With respect to the above, Transmilenio as the most important conveyance for the citizens in Bogota it has a high dissatisfaction level by users who using frequently the service, Transmilenio must have a better financial planning, that cover the cost for the physical damages of buses and a system will schedule and control the frequencies of each routes because it is one of main problems that cause delays in the service and additionally the company must consider that increase of tickets in proportion to the Consumer Price Index (CPI) and the minimum wage for each year because it is an influential factor for the expenses of Bogota citizens.