Impacto de las capacitaciones realizadas en el primer bimestre del 2015 en la motivación y el desempeño laboral de los empleados del departamento comercial de la empresa unión de representaciones Ltda

Abstract

A high rate of workers has been reflected in recent years, numerous shortcomings in work performance due to various influencing factors such as working under pressure, decreased employee benefits, lack of motivation, irrelevance in training at work context, as well as poor teaching and irrelevant strategies. Determining factors in cultures, political and social aspects that do not allow employees to have sufficient tools for the successful implementation of the daily work in their job. Therefore, the objective of this research is to determine the effectiveness of the training modules as a tool for improving performance in the work role and how it influences the motivation and satisfaction in order to generate better results by increasing productivity, a pleasant work environment and high levels of motivation. For this reason, the design of this research involves an experimental group of 24 participants whom were applied a pretest and a post-test of the scale of work motivation R- MAWS in order to verify the impact factors of the training conducted by Union officials Representaciones Ltda. After analyzing data, this may show that the levels of motivation and job performance increased significantly after employees of the commercial department of the company Union Representation Ltda participated in training assertive communication and tools for managing work stress