Alternativas de mejoramiento del clima laboral para el instituto de infraestructura y concesiones de Cundinamarca: Estudio de caso

Abstract

The work environment was analyzed in a public institution, the Institute of Infrastructure and Concessions of Cundinamarca (ICCU), in charge of developing road infrastructure projects for the municipalities of the department of Cundinamarca. For this purpose, the literature was reviewed in relation to the work environment that served as an input to identify the critical factors of the climate and establish the real situation of the company; the following variables were analyzed and evaluated: Organizational orientation, human talent management, management style of direction, communication and integration, teamwork, work competencies and physical environment. Identifying the existence of microclimates within the institute for each unit, these contribute to the good development of social relations, but tend to lose strength when organizing work teams with other units for the achievement of institutional goals. Therefore, alternatives for improving the company's work environment are proposed, based on the use of organizational development as a tool articulated to the functions and tasks of the human talent office. Some of the key factors to manage are: assertive communication, teamwork, effective leadership, internal communication channels and networks, periodic training. The alternatives proposed in this study are considered inputs for the development of welfare policies and quality of working life, which are aimed at improving organizational and integral development, consequently, increase the levels of motivation, satisfaction, effectiveness, efficiency, and identity with the institute.